Frequently Asked question !!
1. How can I place an order?
You can easily place your order through our official website by selecting your desired product, adding it to your cart, and completing checkout. Our sales team will also contact you by phone/WhatsApp to confirm your order before dispatch.
2. Do you offer Cash on Delivery (COD)?
es. We offer Cash on Delivery across Pakistan. Please note: for COD orders, payment must be made to the courier before opening the package.
3. What is the delivery time?
Delivery typically takes 5–6 working days for major cities. For remote areas, it may take longer depending on courier availability. During festive seasons or unexpected delays, delivery timelines may be extended.
4. What are the delivery charges?
A standard delivery fee of PKR 300 applies to all orders below PKR 5,000. Orders above PKR 5,000 qualify for free delivery nationwide.
5. Can I return or exchange my order?
6. Do you offer refunds?
We follow a No Refund policy. Refunds are only processed in exceptional cases, such as when a product is out of stock.
7. Can I cancel my order?
Yes, you can cancel your order within 24 hours of confirmation by contacting our customer care team at 0327-7177176 Once the order has been shipped, our Return & Exchange Policy will apply.
8. Do you ship internationally?
Currently, we only deliver across Pakistan. However, international shipping will be available soon—stay connected with us for updates.
9. Are your perfumes original and authentic?
Absolutely. Every product under the Ghaffari name is 100% authentic, crafted with premium ingredients, and quality-checked to ensure you receive only the finest luxury experience.
10. How can I contact customer support?
Still Have A Questions?
Fill out this form and send it to us. We will make sure to resolve any issue, ASAP.
